About Frontline Housekeeping Plus
A Spokane cleaning company, not a Spokane franchise.
Owner-operated, single Spokane location, established 2002. The same family runs Frontline today as the day it opened: a fact no national chain in this market can claim.
Our story
Spokane, 2002 → today.
Frontline Housekeeping Plus opened in 2002 with two employees, one truck, and a stretch of recurring routes north of the river. The premise then was the same as it is now: Spokane homes deserve cleaners who know them, by the same crew, every visit. The cleaning industry was already crowded with franchise chains promising "consistency" via rotating staff and standardized scripts. We thought consistency came from the opposite: the same trusted people in the same homes for years at a time.
Twenty-three years later, we're still doing it the same way. Three different national-chain franchises have entered Spokane and exited the market while we've grown the route map from two trucks to a fleet, from north Spokane to all of Spokane, Spokane Valley, Liberty Lake, and the West Plains. The address is at 3003 E Boone Ave now, but the rest is unchanged: same family ownership, same single Spokane location, same answer-the-phone-yourself approach to a customer issue.
We're not the largest cleaning company in Spokane. We've never tried to be. What we've always tried to be is the one you can recommend to your sister, your neighbor, or your tenant without a footnote, and 23 years of recurring customers recommending us is what built the route map every year.
Milestones
Twenty-three years of Spokane.
- 2002
Frontline Housekeeping Plus founded.
Joe and Katie Redington found the company in Spokane with two employees and one route. The Spokane Symphony moves into the Fox Theater the same year.
- 2008
Recession, doubled down on retention.
When most Spokane cleaning companies cut crew, we kept ours and absorbed three new neighborhoods of customers from competitors who folded.
- 2014
BBB Accredited, A+ rating.
Twelve years in, we filed for accreditation and earned the A+ that's held without a complaint since.
- 2018
Move to 3003 E Boone Ave.
Outgrew the original North Cedar storefront. Boone Avenue puts us at the geographic center of our weekly Spokane and Spokane Valley routes.
- 2020
Pandemic operations.
Hospital-grade sanitization protocol, OSHA-compliant PPE, full pay continuity for the team. We did not lay off a single employee.
- 2025
23 years and counting.
Same family ownership. Same single Spokane location. Three rounds of national-chain entrants have come and gone since we opened.
Joe & Katie
Redington
Owners · Spokane · Since 2002
Meet the owner
Joe and Katie, owners since day one.
Joe and Katie Redington are both Spokane natives, and Frontline Housekeeping Plus has been a Spokane company since the day they founded it in 2002. They grew up here, built their lives here, and never saw a reason to be anything other than a local business serving their own neighbors. Before starting the company, Joe and Katie both spent many years in the hospitality industry, long enough to see what most cleaning services got wrong: a different stranger in your home every week, no real accountability, and customers treated like accounts rather than people. That's the gap Frontline was built to close. More than two decades later, the idea hasn't changed, a local, owner-run crew that shows up consistently, knows your home, and treats it the way Joe and Katie would want their own treated.
The company runs on one question the Redingtons ask about every decision and every hire: what would we want if we were the client? In practice that means the same cleaner comes back to your home each week rather than a rotating cast of strangers, which is why the company invests in keeping its people long-term instead of churning through them. No contracts, because a customer who's free to leave is one you have to keep earning. The relationship is the product, Joe and Katie would rather have a hundred homes where the cleaner knows the family by name than a thousand one-off jobs.
“We figured if we just cleaned every house like it was our mom's, the business would take care of itself. Twenty-plus years in, that's still the whole strategy.”
“I don't want a customer locked into a contract. I want them to stay because they'd genuinely miss us if we were gone.”
What we stand for
Four things we won't move on.
We don't do contracts.
Cleaning is a relationship. If we're doing the work right, you don't need a contract to keep us, and if we're not, a contract isn't how we should keep you.
We pay our crew well.
Our wages are above the Spokane cleaning-industry median, with paid holidays and PTO. That's why we have the retention numbers no franchise competitor can match.
We don't cut corners on insurance.
Full general liability, fidelity bonds on every employee, Washington UBI on the door. If something goes wrong, you're actually covered, not just told you are.
We don't pretend to be franchise-shaped.
We're a single-location, owner-operated Spokane company. We don't use a national call center, we don't use franchise-issued scripts, and we don't outsource your route to a partner.
Trust, in plain language
Licensed, bonded, insured, and what that actually means.
Licensed. We hold a Washington State business license (UBI on file, available on request). The cleaning industry has a meaningful share of unlicensed operators. Checking the license is the easiest single trust signal a homeowner can verify on any service company.
Bonded. Every employee is bonded. If something is taken from your home by an employee, the bond covers replacement, not a settlement letter, not a gesture. Real coverage.
Insured. We carry full general liability insurance with a Spokane-based carrier. If a crew damages property in the course of cleaning, the insurance covers repair or replacement. We don't ask homeowners to absorb our mistakes.
We'll send proof of all three before your first visit if you ask. Most companies hide behind vague "fully insured" language; we put the carriers and bond numbers on a single PDF and mail it.
Ready when you are
See what 23 years builds.
The longer we've been in your neighborhood, the better we know it. Get on the route this week.